Area/Program Focus: Programs and Operations
Position Summary: The administrative coordinator is a vital member of the office team. This position is responsible for recruiting, training and supervising volunteers at the front desk to answer phone calls, and greet clients. This position staffs the front desk/reception area, manages incoming phone calls, and has first-level contact with clients and constituents to determine their service needs, and then links clients with direct services, or may suggest external resources such as other community-based services. In addition, the AC represents CCEB’s public face and is essential in maintaining a positive image of the agency. As the first and sometimes primary contact, the AC provides information to the public, donors, potential donors, parishes, Board Members, etc., regarding Catholic Charities and its services. This position also manages office hours and classroom schedules. This position is for the Richmond office, with occasional travel to Concord and Oakland.
Reports to: Senior Administrative Coordinator
Responsibilities: All responsibilities will be in line with the Council on Accreditation (COA) standards including:
Culture of Philanthropy: A culture of philanthropy is each person in the organization serving as an ambassador, promoting the organization’s mission and promoting giving to the agency.
The business and social environment we operate in today has changed. What worked yesterday may not work today and will likely not work tomorrow. To thrive, we must incorporate new ways of thinking and embrace new practices. As part of our individual and agency cultural change process, it is critical that all employees of Catholic Charities aspire to the following:
Education: BA preferred or University level education equivalent from other countries.
Analysis / Prioritization
Independent Judgment: High level of independent judgment required.
Computer Skills: Professional technology skills including Microsoft Word, Excel, and PowerPoint, Adobe Acrobat, and database software. Ability to scan, edit and create .pdf files and experience with shared drives and cloud folders.
Interpersonal Skills: Ability to network and interact internally and externally
Communication Skills: Must be fluent in spoken and written Spanish with the ability to explain complex ideas in simple terms in English and Spanish
Driving /Transportation: Valid Driver’s license and available transportation
Cultural Competency: Experience serving clients from many different cultures.
Necessary Forms of Communication:
Benefit Status: Benefits include group medical, dental and vision insurance; 403(b) Plan, plus life and disability insurance, paid holidays, vacation, and sick leave.
Full Time/Part Time Status: Regular full-time
Overtime (FLSA) Status: Non-Exempt
TO APPLY: Please include the title of position in the subject line before submittal of cover letter and resume. Position is open until filled. Please send your cover letter and resume as follows:
Via Email (preferred method of submittal): HR@cceb.org
Catholic Charities of the East Bay
Attn: Human Resources
433 Jefferson Street
Oakland, CA 94607